FAQ
At Power Kits, we specialize in authentic retro soccer jerseys, focusing on quality, fast UK delivery, and excellent customer service.
Orders & Payments
Q: What payment methods do you accept?
A: We currently accept PayPal only. You can pay securely using your PayPal account or via PayPal’s debit/credit card payment option.
Q: Can I change or cancel my order after placing it?
A: If your order has not yet been dispatched, we may be able to make changes or cancel it. Please email us at support@powerkits.co.uk as soon as possible.
Shipping
Q: Where do you ship?
A: We currently ship to addresses within the United Kingdom only.
Q: What shipping service do you use?
A: All orders are shipped via Royal Mail, with a delivery time of 2–4 business days.
Q: What is your order cut-off time?
A: Orders placed before 2:00 PM GMT will be processed within 1–2 business days.
Returns & Exchanges
Q: Do you accept returns?
A: Yes — we accept returns within 30 days of delivery for both defective and non-defective items.
Q: How do I start a return?
A: Please email support@powerkits.co.uk to request your free return label.
Q: Do you charge restocking fees?
A: No, we do not charge any restocking fees.
Q: Can I exchange my item?
A: Yes — we offer exchanges for sizing issues, style changes (within the same price range), or product defects.
Products
Q: Are your jerseys authentic?
A: Yes — all our jerseys are authentic retro soccer shirts, carefully sourced and quality-checked.
Q: What collections do you offer?
A: We offer three collections:
· 🆕 New Arrivals
· 👕 Short Sleeve Jerseys
· 🧥 Long Sleeve Jerseys
Contact Us
📧 Email: support@powerkits.co.uk
📞 Phone: +44 7041 882043
📍 Address: 45 Great Western Rd, Gloucester, GL1 3PZ, United Kingdom
🕘 Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)